Effective Date: December 2025
Company: Eon Company Group, Inc.

1. Order Processing Time

Most standard orders are processed within 2–5 business days, excluding weekends and holidays.

Custom embroidery orders require additional production time.
Due to digitizing, test stitching, machine scheduling, and manual trimming, we cannot guarantee an exact shipping date for embroidery products.
Estimated timelines may be provided, but actual production time can vary depending on the design and overall production volume.

2. Shipping Rates

Shipping costs are calculated at checkout based on:

• Weight

• Destination

• Selected shipping method

Free shipping may apply during special promotions.

3. Shipment Confirmation & Tracking

Once your order ships, you will receive an email with tracking information.
Tracking updates may take up to 24 hours to appear in the system.

4. Delivery Estimates

Delivery times depend on the shipping carrier and your location.
Weather conditions, carrier delays, and customs inspections may affect delivery.

5. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping details.
We are not responsible for lost or delayed packages caused by incorrect addresses.

6. Lost, Stolen, or Damaged Packages

After your order is handed off to the shipping carrier, Eon Company Group, Inc. is not responsible for:

• Lost shipments

• Stolen packages

• Damaged goods during transit

Claims should be filed directly with the carrier.

7. International Shipping

We offer international shipping to select countries.
Buyers are responsible for customs duties, import taxes, and any other applicable fees.

Delivery time may vary depending on international carrier processing.

8. Order Pickup (If Available)

You may select local pickup for qualifying orders.
You will receive a notification once your order is ready.

Pickup Address:
Eon Company Group, Inc.
100 W. 17th St., STE 24
Los Angeles, CA 90015

Questions?

Email us at info@eoncompany.com