PRIVACY POLICY

Effective Date: December 2025
Website: eoncompany.com
Company: Eon Company Group, Inc.
Address: 100 W 17th St. Suite 24, Los Angeles, CA 90015, United States

1. Overview

Eon Company Group, Inc. (“Eon Company,” “we,” “our,” or “us”) is committed to protecting your privacy and personal information.
This Privacy Policy explains how we collect, use, store, share, and protect the information you provide when visiting our website, placing an order, or interacting with our services.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

A. Information You Provide Directly

We may collect the following information when you interact with our site:

Name
Email address
Phone number
Shipping and billing address
Payment information (processed securely by third-party payment processors)
Artwork or design files uploaded for custom orders
Order details and communication history
Messages sent through forms, email, or customer support

B. Information Collected Automatically

When you visit our website, we may collect:

IP address
Browser type and version
Device information
Pages visited, time spent on site, and referring URLs
Cookies, pixels, and tracking technologies (see Section 5)

C. Payment Information

We do not store full credit card numbers.
All payments are securely processed through PCI-compliant processors such as Shopify Payments, PayPal, or other authorized providers.

3. How We Use Your Information

We use your personal information for the following purposes:

Processing, fulfilling, and delivering your orders
Providing order updates and customer support
Managing your account
Improving website functionality, product offerings, and user experience
Preventing fraud, unauthorized activity, or misuse of our services
Sending marketing communications (only if you opt in)
Meeting legal, tax, and regulatory obligations

4. Sharing Your Information

We do not sell your personal information.

We may share your information only with:

Service providers (Shopify, payment processors, shipping carriers, email service platforms)
Production partners involved in printing, embroidery, or custom manufacturing
Analytics and marketing partners (for site performance and advertising)
Law enforcement or authorities if required by law, investigation, or court order

All third-party partners must protect your data and may only use it to perform services on our behalf.

5. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your experience. These may include:

Essential cookies (site functionality, cart, checkout)
Analytical cookies (Google Analytics, Shopify analytics)
Advertising/marketing cookies (Facebook Pixel, Google Ads)

You may control or block cookies through your browser settings.
However, disabling cookies may affect website performance or certain features.

Do Not Track Signals (DNT)

Our website does not respond to DNT signals, as no consistent industry standard exists.

6. Data Retention

We retain personal information for as long as necessary to:

Complete your orders
Provide services
Comply with legal, accounting, or tax requirements

Order information may be stored for up to 5 years unless you request deletion.
Artwork/design files for custom orders may be kept for reorders unless deletion is requested.

7. Data Security

We implement industry-standard security measures, including:

HTTPS encryption
Secure payment processing
Access controls for internal systems
Fraud-prevention tools and monitoring

While we take reasonable precautions, no method of transmission or storage is 100% secure.

Data Breach Procedure

If a data breach occurs, we will notify affected customers via email within 72 hours, along with steps to protect their information.

8. Your Rights (California & U.S. Compliance)

Depending on your location, you may have the right to:

Access the personal information we store
Request correction of inaccurate information
Request deletion of your data
Opt out of marketing emails
Withdraw previously given consent

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

Request disclosure of data collected
Request deletion of personal information
Opt out of the sale or sharing of personal information
Non-discrimination for exercising your rights

To exercise these rights, contact us at info@eoncompany.com.

We do not sell your personal information.
If you wish to opt out of data sharing for advertising purposes, email us with the subject line “Do Not Sell or Share My Information.”

9. Children’s Privacy

Our website is not intended for individuals under 13 years old.
We do not knowingly collect information from children.
If we become aware that personal information from a minor has been collected, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for the privacy practices or content of those websites.
We recommend reviewing their respective privacy policies.

11. Policy Updates

We may update this Privacy Policy from time to time.
When changes occur, we will update the “Effective Date” at the top of this page.
This policy is reviewed at least once per calendar year.