Refund Policy
Effective Date: December 2025
Company: Eon Company Group, Inc.
1. Return Window
You may request a return within 30 days of purchase.
If 30 days have passed, we cannot offer a refund or exchange.
2. Return Eligibility
To qualify for a return:
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The item must be unused, unworn, and in its original condition.
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Packaging must be intact.
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A receipt or proof of purchase is required.
Do not send your product back to the manufacturer.
All returns must be shipped directly to Eon Company Group.
3. Non-Returnable Items
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Gift cards
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Downloadable digital products
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Intimate or sanitary items
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Perishable goods (food, flowers, etc.)
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Hazardous materials or flammable liquids
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Personal care items
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Opened media (CD, DVD, software, vinyl, etc.)
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Custom-made or personalized products (unless defective)
4. Partial Refunds (If Applicable)
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Books with signs of use
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Opened media items
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Damaged or missing parts not caused by us
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Returns received after 30 days
5. Refund Process
Once your return is received and inspected, we will notify you of approval or rejection.
If approved, the refund will be issued to your original payment method within standard processing times.
6. Late or Missing Refunds
If your refund has not posted:
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Recheck your bank account
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Contact your credit card company
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Contact your bank
If you still have issues, email us at info@eoncompany.com
7. Sale Items
Sale or discounted items are not eligible for refunds.
Only regular-priced items may be refunded.
8. Exchanges
We replace defective or damaged items only.
To start an exchange, contact info@eoncompany.com and send the item to:
Eon Company Group, Inc.
100 W. 17th St., STE 24
Los Angeles, CA 90015
United States
9. Gifts
If the item was marked as a gift and shipped to you, you may receive a gift credit.
If it wasn’t marked as a gift, refunds go to the original purchaser.
10. Return Shipping
Customers are responsible for return shipping costs.
Shipping fees are non-refundable.
For items over $75, we recommend using a trackable shipping service or insurance.
Need Help?
Email: info@eoncompany.com
